Returns Policy

Return Policy

At Anjel, we want to offer you a pleasant and high-quality shopping experience. If you are not completely satisfied with your purchase, we offer you the possibility of returning products under certain conditions. Please read our return policy carefully below.

Return Conditions

1. Return Period
   You have 14 calendar days from the receipt of your order to return your products. After this period, we unfortunately cannot accept returns.

2. Product Condition
   Products must be returned in their original condition, unopened, unused, and in their original packaging (if applicable). Returned items that do not meet these conditions will not be refunded.

3. Non-returnable Products
   Certain products cannot be returned for hygiene and safety reasons (for example, opened or used food supplements). Sale or promotional products are also not eligible for returns, except in case of a manufacturing defect.

4. Return Process
   To initiate a return, please contact our customer service at the following address: contact@anjel.fr. We will provide you with the necessary instructions to complete your return.

5. Return Shipping Costs
   Return shipping costs are the responsibility of the customer, unless the product received is defective or if we have made an error in fulfilling your order. We recommend using a tracking service to ensure the security of your return.

6. Refunds
   Once the return is processed and accepted, we will refund your order, excluding shipping costs, to the same payment method used for the purchase. The refund may take 5 to 10 business days depending on your bank.

7. Exchanges
   If you wish to exchange a product for a different size, color, or model, we recommend returning the item and placing a new order on our site. We cannot process a direct exchange.

Defective or Damaged Products

If you have received a defective, damaged, or incorrect product, please contact us immediately at contact@anjel.fr. We will take the necessary steps to resolve the issue, including a replacement or refund, at no additional cost.

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We hope you are satisfied with your purchase on anjel.fr, but if you have any additional questions regarding our return policy, please do not hesitate to contact our customer service. We are here to help!